FAQs


What do I need to know regarding California Proposition 65?
All the information regarding California Proposition 65 can be found here: Please Read: California Proposition 65

What qualifies for Free Shipping?
Every item in our store can be shipped FREE via FedEx Ground within the United States (except AK and HI) except BOTTLED WATER (Essence bottled water for example).

Do you ship internationally?
Sorry, no. Due to manufacturer restrictions, we currently do not ship internationally.

Do you ship to Hawaii or Alaska?
Sorry, no. We currently do not ship to Hawaii or Alaska due to the high shipping costs.

How do you ship your items?
We ship all of our large items with FedEx Ground. Our smaller items such as Spigots and Caps are sent with USPS.

Can I track my shipment?
Yes. As soon as your order leaves our warehouse, you will receive an email from FedEx with your tracking information.

How fast do you ship?
We try to send your order the day after we receive it. Orders placed on Friday, Saturday and Sunday will be sent on Monday, or Tuesday at the latest. Usually you will receive your item within 7 days of placing the order.

What happens if an item breaks during shipping?
If an item arrives broken at your door, please contact us. immediately and we will send you a replacement free of charge.

What dimensions are the water crocks you sell?
The Crocks are 10.5” x 11”

What type of plastic is used for your bottles?
Our bottles are made from polycarbonate #7. It is perfectly safe for the use of drinking water. You should avoid heating up the bottles, or leaving them exposed to sunlight over an extended period of time. More information can be found here: www.bisphenol-a.org/human/polyplastics.html

Where are your crocks manufactured?
Our crocks are manufactured in China, and the crocks with a design on the front are fired again in the USA. They are made from the same high quality ceramic as your mother’s “China.”

Do your crocks come with a lid?
No. You can order the lids separately in the Accessories section.

How heavy are your glass bottles?
The 3 gallon glass bottle weighs 10lbs. The 5 gallon glass bottle weighs 12lbs.

Will the dolphin pump work with screw top and crown top bottles?
Yes, the pump will work with both types of top.

My spigot is leaking, do I need a new one?
99% of the time, no. Just tighten the plateau to which the lever is attached clockwise. That will tighten the spigot on the inside and stop the leak. If you are still having problems please contact us.

Are your crocks lead-free?
Yes. All of our ceramic items are inspected by the FDA before we sell them. It is illegal in the USA to sell any items containing lead.

What is your return policy?
We guarantee every product we sell against any defect in materials or workmanship. If there is a problem, contact our Customer Service Department within 30 days of receipt of order and we will either replace it or issue a full refund.

If you would like to return an item, you must contact us. You will be issued a Return Authorization Number (RAN). Please do not return an item without a RAN or you will not receive a refund. Refused shipments will not receive ANY REFUND. We will pay for the return shipping if there is a mistake in the order, or if the item is broken/does not work properly. You will be responsible for ALL shipping (Including the initial cost to ship the item to you) plus an additional 25% restocking fee if you want to return the product because you do not want/like it.

Privacy Policy:
This privacy notice discloses the privacy practices for www.foryourwater.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
• What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1 (877) 377-9687 or via email.